Citizens Financial Group

Citizens Financial Group is one of the oldest and largest financial institutions in the United States. Founded in 1828 in Providence, Rhode Island, it is the 13th largest retail bank in the country and serves more than five million individuals, companies and nonprofits. Its operations span banking, financial services, retail banking, wealth management, small business finance and the nonprofit sector, across the United States.

The bank's business lines cover the principal areas of consumer and commercial finance. Everyday Banking provides retail services for individuals and households; Wealth Management offers financial planning; Small Business Banking supports firms in building and growing a business; and mortgage solutions are designed to expand homeownership. Alongside these, the company runs financial literacy programmes intended to widen economic opportunity through financial education.

Having begun as a small community bank, the group states that it retains a community focus despite its growth. Its stated mission is to be a top-performing bank distinguished by a customer-centric culture, with an emphasis on continuous improvement and on being, in its own words, the most helpful bank rather than the biggest. The company describes its purpose as helping customers achieve what matters most - buying a home, building a business, planning for the future - rather than simply processing transactions, and holds that when communities thrive, everyone thrives.