Capita

Capita is a business process outsourcer founded in 1984 and employing some 34,000 people. The company describes itself as the UK's leading AI-enabled business process outsourcer, delivering essential services at scale for public and private sector clients through a combination of technology, data and human expertise. Its operations span the UK, Europe, Africa and Asia, and its work touches sectors including central and local government, defence, healthcare, media and broadcasting, and pensions and financial services.

Much of this work is carried out under long-running public contracts. Capita administers the BBC's television licence system, a service used by millions of people each year. It provides recruitment support to the NHS, delivers programmes and handles contracts for the Ministry of Defence, runs services for local government clients, and manages pensions administration for both public and private sector schemes. The firm's technical capabilities cover artificial intelligence, automation, data analytics and legacy system modernisation, applied to help clients reduce costs and improve service quality.

The company states that its focus is on creating better outcomes for citizens and businesses, combining sector expertise with emerging technologies such as AI and automation. Its stated mission concerns the transformation of how complex public services are delivered, and its critical operations are relied upon by millions of people annually.